What it solves
An enquiry that went unanswered leaves no trace on any spreadsheet. Viajalo turns each enquiry into something you can see, assign and follow: which stage it is in, who owns it, what has to happen next and where it came from.
How it works
- The enquiry arrives from the website, from a message or from an ad, with its source saved.
- It moves through stages on a board, with its owner and its next step.
- It becomes a quote and then a booking, without typing the customer's details again.
- It stays on the customer record, with everything they asked about and everything they bought, for next time.
Details that matter
- Team tasks with due dates, attached to the enquiry or to the booking.
- Customer segments by what they bought, by country or by language.
- Metrics per source: how many enquiries each channel brings and how many turn into sales.
- Records for customers that are agencies or companies, with their contact and their tax status.
- One customer, one record: if they already exist by phone or email, the new enquiry is added to them.