# WhatsApp with an AI assistant

> A shared inbox for the whole agency and an assistant that answers from the real catalogue, quotes, and hands over to a person when it's needed.

- URL: https://www.viajalo.ar/en/features/whatsapp-assistant
- Publicado: 2026-08-29
- Idioma: en
- Otras versiones: es: https://www.viajalo.ar/funcionalidades/whatsapp-asistente · pt: https://www.viajalo.ar/pt/funcionalidades/assistente-whatsapp · fr: https://www.viajalo.ar/fr/fonctionnalites/assistant-whatsapp · it: https://www.viajalo.ar/it/funzionalita/assistente-whatsapp · de: https://www.viajalo.ar/de/funktionen/whatsapp-assistent

Viajalo's WhatsApp assistant answers passengers from the agency's real catalogue (current prices, capacity and times), builds the booking link and, when the conversation needs a person, says so and steps aside. Everything stays in a shared inbox, linked to the lead in the CRM.

## What it solves

Enquiries arrive at all hours and almost all of them are the same: how much is it, is there room on Saturday, where's the pickup. Today someone answers them by hand with the spreadsheet open alongside. With Viajalo the assistant answers with real data and a person steps in only when it adds something.

## How it works

1. **The passenger writes** to the agency's WhatsApp, as always.
2. **The assistant answers from the catalogue**: price per adult, seats left on that departure, time and meeting point. If the passenger wants to book, it sends the payment link.
3. **When a person is needed**, the assistant flags it in the inbox and anyone on the team takes the conversation. Nobody steps on anyone: the assignment is visible.
4. **The conversation stays in the CRM**, linked to its lead, with stage, tasks and follow-ups.

## Details that matter

- The inbox shows open conversations, assigned ones and those waiting for a reply.
- Voice notes and photos sent by the passenger can be played and seen from the inbox.
- Templates for notices (pickup, reminder, time change) go out from the booking itself.

## Preguntas frecuentes

### Does the assistant make up prices or availability?

The assistant looks up the agency's catalogue and availability at the moment it replies, not a copy. When a question falls outside what is loaded, it hands over to a person instead of improvising.

### Can I still answer myself?

Yes. The inbox is shared: anyone on the team takes over a conversation with one tap and the assistant stops replying in that chat.

### Does it work with my WhatsApp number?

It works through the WhatsApp Business API on the agency's own number. Each agency uses its own number; one agency, one number.