# Comparisons · Viajalo

> Viajalo versus the spreadsheet, loose WhatsApp threads and the tools agencies use. With facts and a review date.

- Site: https://www.viajalo.ar/en
- Sales contact (WhatsApp): +54 9 2944 53-7901
- Index: https://www.viajalo.ar/en/comparisons
- Every page, in every language: https://www.viajalo.ar/llms.txt

## [Viajalo vs. spreadsheet + WhatsApp + payment link](https://www.viajalo.ar/en/comparisons/viajalo-vs-spreadsheets-and-whatsapp)

The honest comparison with the way most inbound agencies work today. What changes, what doesn't, and when each one is the right call.

## How to compare software for inbound agencies

To compare systems for an inbound agency, look at five things before anything else: whether each departure has a single capacity shared by every channel, whether it can sell to other agencies on a current account, whether it charges in each product's currency without adding currencies together, whether a quote turns into a booking without typing it again, and whether the day sheet for suppliers comes out on its own. The website, the reports and the accounting integration matter, but they rest on those five.

Agencies that land on this section are usually weighing four paths. The table puts them side by side.

| | Spreadsheet and WhatsApp | Generic CRM | Outbound agency software | Inbound software, such as Viajalo |
|---|---|---|---|---|
| Capacity per departure | Updated by hand, often at the end of the day | Not part of the product | Not its focus: it sells other people's seats | Taken at the moment of each sale, on every channel |
| Selling to other agencies | A debt column nobody confirms | With custom fields | Depends on the system | Current account per agency, with credit limit and network rate |
| Several currencies | Converted by hand | One currency per deal | Common for flights and hotels | Each product in its own currency, never added together |
| Quote to booking | Word, PDF and back into the spreadsheet | The quote is an attachment | Strong on packages built with third parties | The booking is created from the accepted quote |
| Day sheet for suppliers | Rebuilt every night | Not part of the product | Built around third-party vouchers | Generated from the bookings, with hotel pickups |
| Who it suits | Agencies just starting, with few products | Agencies with many enquiries and little of their own operation | Agencies selling trips elsewhere | Agencies running their own departures at their destination |

## Who each option is for

**The spreadsheet and WhatsApp** are where almost every agency starts, and there is nothing wrong with them while one or two people sell. The limit is well known: it arrives in the first high season, when the last seat on a departure gets sold twice.

**A generic CRM** organises enquiries and follow-up, which is a lot. It leaves out the booking and the capacity, so it lives next to another system and next to someone who copies data from one to the other. What to ask of one is in the piece on travel agency CRM.

**Outbound agency software** is made to resell what others produce: flights, hotels, wholesalers' packages. If the agency does both, a separate system for each business is often the better choice.

**Inbound software** is built around what the agency runs at its destination. That is what Viajalo does, and the comparison with the way most agencies work today is in [Viajalo compared with the spreadsheet and WhatsApp](https://www.viajalo.ar/en/comparisons/viajalo-vs-spreadsheets-and-whatsapp). For DMCs selling through other agencies, the full picture is on the DMC software page.

## What to check before choosing

A comparison on paper helps to rule options out; the decision is made in a demo with your own catalogue. The questions that separate one system from another quickly are in [how to choose a system for an inbound agency](https://www.viajalo.ar/en/blog/how-to-choose-a-system-for-a-receptive-agency), and what an agency operating in Argentina needs (two currencies, instalments, invoicing when the tax service is down) is in the piece on [travel agency software in Argentina](https://www.viajalo.ar/en/blog/travel-agency-software-argentina).

## Frequently asked questions

### What is the best software for an inbound agency?

The one that keeps each departure's capacity in one place for every channel, sells to other agencies on a current account and charges in each product's currency. Without those three, every other feature ends up leaning on a spreadsheet.

### Does a generic CRM work for a tour operator?

It works for not losing enquiries, and plenty of agencies use one. What it does not have is capacity per departure, quotes with per-passenger rates and currencies, or the booking itself: those stay in another system and someone copies the data across.

### How is outbound agency software different from inbound software?

Outbound software is built to resell flights, hotels and third-party packages, and it is usually strong on invoicing. Inbound software is built around the agency's own departures: capacity, suppliers, the day sheet and selling to other agencies.

### When is a spreadsheet and WhatsApp enough?

With few products, one person selling and no sales to other agencies. It stops being enough when two people can sell the last seat on the same departure, or when nobody knows what an agency owes at the moment of taking its next booking.